If you’re paying more than you’d like to pay for your broadband service, you may be able to negotiate a cheaper deal if there’s at least one competitor in town. It doesn’t even take great negotiating skills or a long list of justifications, just a few easy steps that will result in almost sure fire lower prices.
Ideally, you have two major ISPs who tend to fight over customers in your area (often sending flyers is an indication), as this means both will be willing to discount the cost of your broadband internet. Here’s a step-by-step process for negotiating cheaper broadband prices.
1. Gather information about your current rates
Find your last three bills and take a close look at them. Know what you’re paying for the plan itself and what your fees are. For instance, you might pay $80/month altogether, of which $65/month is for your broadband internet not including fees and router rental cost. When they tell you they can cut it down to $60/month, you can ask whether this is the broadband cost with or without fees to know if you’ll be paying $75 or $60 per month.
2. Consider bundling services
You might get a discount by simply bundling broadband services with other services like home phone or TV, if you aren’t already, to save money on all of them. It can mean being locked into a particular feature set, however. Look up information on your ISP’s website and the competitor’s website about the available bundles and promotions.
3. Have an idea of how much you want to pay
If you settle for anything they give you, you might not save much. Have an idea of what a great price for your broadband internet service would be and what you’re willing to accept. If you know what you’re aiming for, even a moment of silence and uncertain sound as you consider an offer the representative just made can do wonders. You should also keep in mind what services or add-ons you’re willing to give up in exchange for a lower price.
4. Call the competition and ask for a better price
Now that you know how much you’re paying for your broadband, call your ISP’s main competitor and ask for a better price than you’re paying right now. Be sure to give them the price without fees and taxes included and tell them that this is the base price. Listen to their offer and decide if it sounds reasonable according to what you’re looking for, and ask if it’s a promo rate or permanent.
5. Sign up for the new service or let them know you’ll get back to them
The most effective way to get your current ISP to pay attention is to actually sign up for the competitor’s service. You may even want to go ahead with the switch! If you really don’t want to go with the competitor, let them know you’ll call them back. You can be sure they will keep a note on your file – probably attached to your current phone number – with the price they offered you, so keep a note for yourself, too.
6. Call your current ISP and see if you can get a better price
You may have to call to cancel your service with this internet provider; if so, this is the perfect opportunity. You will likely speak to a representative who asks you why you’re leaving. Tell them the offer you received from another company (you can mention the name or not, it’s up to you). They will probably try to beat it, and it’s up to you whether you want to accept this new price from your current ISP or actually switch to the other provider.
Negotiating by calling a competitor is a very easy way to save money on your broadband internet, and you don’t even have to be pushy or know how to negotiate! By simply considering other options and asking for a better price based on what they offered, you can often get a significant discount on your monthly broadband bill.
- License: Creative Commons image source
Laura was disappointed with her broadband service so spent time calling over providers in her area. She soon switched to a cheaper and better provider.